Customer Testimonials
ALL transactions were done on phone so Bill D. was very good in his field,
I took my Bronco Sport in for routine service. I was quickly greeted, and logged in. I spent about an hour in the waiting room, and looking at new cars on the lot when the service writer said my car was ready. The dealer didn?t try to push unnecessary service on me, and left my car clean and ready to go. This is my 3rd servicing at Puente Hills Ford and I always had a great experience.
When I purchased my Explorer it was missing items do to semi-conductor chip shortage. I got my car missing the rear seat A/C and heated seat controls and I took it to Puente Hills Ford for install of the parts that are now available. Mike Hindeland took great care of me, and was very helpful in ordering the parts from Ford. The install was quick and efficient, and the car was clean when I picked it up. Thanks to Mike and Puente Hills Ford team. I did my research on this dealer before I took it to them and ...
Professional, friendly, helpful and knowledgeable salesperson. Complete the sale transaction within the reasonable time. Thoroughly explain the car functions
Thank you Angelica Reyes and Bob Fernandez they provided the best buying experience for me. Very knowledgeable and professional, I am very happy and satisfied with my 2022 Platinum F 150. Puente Hills Ford is a great dealership
Angelica Reyes and Bob Fernandez provided excellent service and help with the order process and delivery of my 2022 F-150. The experience went smoothly and I am 100% satisfied.
I ordered a vehicle from ford and they kept me informed about the whole process People at this store are great They made the whole experience nice and easy believe me I tried other places but I would recommend this place to anyone who wants to buy a ford
Kenneth was absolutely professional and a real good guy. He took care of me and walked to my vehicle. Great cyst service.
Good, customer service. They had exactly what we where looking for. Thank you Everyone at FORD for the great experience.
Great experience for us at puente hills Ford! Thank you for your help Angelica, Bob, and Aydin!!
wow it was an excellent experience, all the staff did not exclude some for not eliminating others, but everyone always at all times in the best disposition to help me! excellent service, excellent treatment I recommend 1000% Ford of Puente Hills, if you have a Ford in your mind. believe me nowhere will they treat you like there!
Thanks so much too Ramiro at Puente Hills Ford more making my dream truck purchase come true . Especially if you guys need a Spanish speaking salesman he?s the one too see .??????????
Great people. Super smooth and easy transaction on our new Bronco Wiildtrak. I highly recommend Puente Hills Ford
Great customer service from the sales and finance department, I was able to get a fair price on my Bronco (mark ups and market are still crazy), but they worked with me on the final price, and walked away with a 2 door 2022 Bronco Wild Trak.
Where do I begin!?! This is my second purchase with Puente Hills Ford & I couldn?t be happier! If you are looking to order a Ford Bronco this is the place, this is your sign. I ordered my vehicle through them months back & it finally came in ? (I worked at a Ford dealership across the street and they sell order units without calling the person who order their vehicle). Puente Hills Ford is NOT a shady dealership. They truly respect the customer and the needs of their customer. They also update you on everything with your order!!! If ...
First time at Puente Hills Ford was helped by Shannon. Felt very welcomed will diffenitly be coming back!😊
My son needed a reliable car, found one here with Maurice G. No BS, great experience. My son is very happy.
Ask for Ramiro or Alfonso! They were so friendly and helpful! I'll be back!
Alfonso from sales depertmant was such a good help to us ,especially in these times.
I just came in for an oil change. I need to wait because I don't have other transportation. My car was completed promptly as promised. Dealership was undergoing a remodeling. The alternate waiting area was adequate & comfortable,
I had my vehicle serviced at puente hills ford ask for Hugo the service advisor he is very helpful in explaining what was done im very happy with the repairs and service👍🏻
The sales guy is very professional. He is very knowledgeable with lots experience about the car. We are glad to have him while we are shopping our dream car.
My names is Jiayun YU. I just got my Oil Change today 06/19 at Ford Puente Hills with the help from the Employee Hugo, who is extremely HUMBLE with a professional great attitude. Highly recommended!!!
My visit to the puente hills Ford was great, was there for servicing my vehicle and had some questions about my car the Customer Service manager sat down with me and assisted will all questions and concerns. I felt very informed, cared about as a customer, and satisfied. They were fast, helpful and reliable.
overall great experience, good service, would definitely recommend
Andy and Kevin where a great help. They informed us about everything and where really helpful.
I brought my car in for service. My Service Advisor Hugo Galvez did a great job in making sure that my vehicle was serviced properly and efficiently. Hugo also made sure that I was content with the service before I left.
The service team was outstanding. They took care of my automotive issues in a timely manner.
Buying experience was great! Employees weren?t too knowledgeable about the truck I purchased.
Miguel was very helpful and understanding. He provided great customer service. Andy did his best to get us a good price. Overall experience 9/10. Took longer than expected.
Don?t waste your time shopping around anywhere else for a better price or people. This place has it all. Andy and Miguel made us feel welcomed and like family! Thank you both for an amazing car buying experience!!!
Very professional atmosphere, wide selection of cars and very helpful staff. Andy was super helpful through the whole process of finding the perfect car that suits my financial daily needs this was my first time here as i heard great reviews about the amazing deals and car selections they offer! I will most definitely be back!
I was greeted by service advisor Hugo Galvez. Hugo was pleasant from the get go. He was friendly and extremely helpful in meeting my needs for my vehicles service. I strongly recommend visiting this specific dealership for the way they make their customers feel. Great job Hugo!!!
Excellent service all personal and administrators highly recommend thanks for your attention see you next time your the best Ford dealer in the world muchas gracias
Adrien who is the internet manager was super friendly and the process was smooth. Would definitely recommend him to anyone looking to purchase a Ford.
Normally it?s don?t take your car to the dealer for service. Well, i had a 3 year I believe 30.000 warranty so went there since I bought the car there. Always 5 star service and the car is running good. After the warranty, the prices are not as bad as one would think. I did ask about rates for these type of work. Will be coming back in the foreseeable future Will go out of their way for you.
Extremely fast service. The turn around on the service was 2 1/2 hours. I was called upon completion of service.
They honestly made me feel at home great service. They made buying a car so much easier . Honestly they have an amazing team and we were helped out quick . Leaving home happy and exited for such an amazing car thank you @puentehillsford .
Good experience overall. Repairs were quicker than expected and I was kept informed at all times.
Excelente experiencia nice service and fast services on the oil change
I'm here making a pmt, and as much as it hurt lol Iloved every minute of it, Hiro, the general manager was amazing, as all the employees were, can't wait to make another purchase and send my friends and family ?
Thanks so much for all your help! Excited about our new car from this dealership!
Kevin and Mario worked super hard to get me a good deal for my new Mustang Mach-e. They are super friendly and patient.
Great experience buying my f-150 no pushy sales people and very helpful in picking out my truck. All my oil changes have been done by puente hills their appointment and service on point would not take my truck anywhere else.
I came here with my parents looking to purchase a Ford Explorer for them Alfonso is the one that helped us and he?s very good very helpful very explanatory when it comes to purchase a new vehicle he also listen to my concern in regards to affordable payment so is the financing department they were very patient when it came to questioning about finances I would really recommend anybody who is interested in purchasing their new car look for a Alfonso! Thank to Danny in the finance department for helping me when it came to finance
People here are awesome. the Service department always does a great job
Hiro, the general manager went over and above to accommodate my son when his car needed work done. Being that my son doesn?t have much money, he offered us a finance plan to give him time to pay off the bill. I would recommend Puente Hills Ford to family and friends! Thanks Hiro!
What can I say about Puente Hills Ford that would adequately describe how this dealership has impacted my life? Well, for starters, it allowed my husband to find and purchase the F250 of his dreams— and it allowed me the peace of not hearing my husband constantly talk about buying a truck. We are finally off the roller coaster of emotions that was searching for his perfect truck. And it is all because of Bill Damore, Hiro, and the rest of the team at Puente Hills Ford. Not only did they have the best prices around—and let me tell ...
Puente Hills Ford dealership was very forth coming with how much my payments were going to be and did their best to explain all the numbers to me. The sales representative that I got Christian was amazing not pushy and let me take my time and look over any car I wanted to. If I ever go buy another vehicle there I?m going there for sure!
When I called Ford of Puente hills the first two people I spoke with were awesome. Kevin and Hunter made a great first impression. My wife and went in late Thursday afternoon and Kevin was a rockstar. He explained everything in detail, gave a test drive, and most importantly made us feel comfortable. Unfortunately there was a rough patch with another sales person, but Andy and Kevin were able to make up for that misstep from that other individual. Kevin and Andy both worked with us wonderfully and helped us walk out with the car we wanted at the price ...
Service Manager Dave is your top choice for gettinh
Great experience from salesman Ramiro Vazquez to Charlie the sales manager and Daniel the finance manager, cannot say enough great things about them and will definitely recommend to anyone in the market for a Ford, coming from a Chevy guy and they got me into a Ford and will definitely go back to buy my dually if they are there .
I enjoyed working with Brennen and talking about Ford fusions. Hes great
My wife and I purchased our new Ford Explorer in November from Puente Hills from a sales man by the name of Brennen Kelley, This was absolutely the best car dealership experience we have ever had. Brennen and The crew at Puente Hills made our buying experience a great one. Our salesman Brennen contacts us a couple times a month to make sure that we are still happy with our purchase, we will definitely be going back for our next purchase. Not to mention we drove 5 hours just to buy from them.
Great service. Salesperson was amazing attitude was on point
My experience with this car dealership was stupendous and I would absolutely return in the future. 🙂
Kevin was very helpful and patient. He answered all of my questions. Management too, they were able to reduced my monthly payments even lower than expected. I am very satisfied!
Made an online appointment to have my F-250 truck service when i got their they was waiting on me. I was told it would take about 1:30 to service my truck and it was about 1:30. Great job
Had an awesome experience with Ray Rojas- such great service- excellent in communication and professionalism. Very honest and great personality. I highly recommend him. Thank you so much for making our experience that should have been nerve wrecking very relaxed and smooth. Elizabeth
Tony and Charlie have very good customer service. Will highly recommend others to come purchase there car here.
Greatest Service Ever!!!!!! Excellent Service and very Helpful...!! Highly recommended Dealership!!! Hiro Is the Man!
Excellent Customer Service. Thank you to staff in Parts and Service.
Thank you Adrien for the great customer service. Puente Hills Ford is the place to go. Great sales team. Very professional.
They were able to fix my truck when another dealer could not.
Ask for Shannon McDowell for your service he does a great job !
I was pleased with the service that I received and the professionalism of the service department
The service department has provided quality and timely services for my three vehicles. The service team was friendly and knowledgeable and make customer service a priority. I met the sales manager Hiro today and he was very helpful. He took the time to listen and is willing to review my existing vehicle terms. I feel confident that he can assist me with my new vehicle requirements.
Service advisor Shannon was outstanding in getting our car back on the road. He had it repaired and ready for us in one day when other dealers wouldn't even look at it for 2 weeks out! Incredible customer care from Shannon and big shout out for Dave for his great customer engagement skills. Thank you!
Our service advisor Hugo was amazing he was so helpful and actually saved us money he went above and beyond to help us
Technician was courteous, respectful and knowledgeable. Service provided was exceptional.
I have been to alot of Ford service departments and Puente Hills Ford is by far the Best!! They work hard to get you in and out . I feel safe there during this pendemic, everyone is keeping a 6 ft distance and following the signs of wearing a mask . I would like to thank all service employees for being friendly and welcoming . Take care .
I purchased a pre-owned 2019 BMW. My initial contact was by phone after seeing the vehicle advertised on the internet. My salesperson, Alfredo, promptly returned my call and we thereafter communicated by text and phone. I also spoke with and emailed the sales and finance managers. After I agreed to purchase the vehicle subject to inspecting and driving the vehicle, I flew to LA to buy the car. Alfredo picked me up at the airport. The finance people were great and got a great loan for me. The vehicle is everything they described to me and I am extremely pleased with ...
Josh, the dealer representative was very friendly and helpful.
this was my second visit to your dealership. I was impressed that I received email messages about covid and the precautions the dealership was taking. However, some people were wearing masks but not all. this includes service employees. Not acceptable. My service person 'Shannon' was wearing a mask, I witnessed employee and customer not wearing masks or distancing. Oh well.
Had transmission repaired in 1 day. awesome job folks
Great Service and friendly service employee - Eric -Great Job!
I liked the service department, they are nice guys and they respond all my questions, and the check list of my car, was clear, I definitely will come back to service my car here, Thank you puente hills ford.
Puente Hills Ford, located at 17340 E Gale Ave City of Industry, CA 91748 is an outstanding dealership. I would buy all my future cars without any hesitation from that dealership. I am recommending them to all my friends and relatives. Why you ask? I bout my car form that dealer and I have the best smile on face because as I compare with other cars I find that I got the best deal in town with a care that is so beautiful and nice. To start with they have the lowest possible prices for their used cars, no gimmicks, no trikes. ...
Great service No complaints all the employees give me a really good service I?m truly recommend to all my friend and family
Really good I?m rally satisfied whit everything I truly recommend The service it?s so good No complaints
Frank in service is an all-star when it comes to customer service. He went above and beyond to help fulfill my husband's dream of getting his Shelby Cobra out on the racetrack. We had an extremely tight timeline due to his chemo treatments for a rare stage 4 cancer, and Frank recognized this and effectively and efficiently faciliated the service order with the team involved so that there was no time delay and all deadlines were met. Often times people just think they are doing a job, and don't realize what an impact they have by taking pride in ...
The Service is the best and your employees are very professional and nice. Thank you.
Very nice place no pressure saleswoman work with me till th ed deal was done.
The services was really good, the customer waiting area is very nice.
The entire night shift at Puente Ford was awesome! We purchased a Ford Transit Connect. The process was smooth and the staff were all friendly. Jhon Osorio was extremely helpful and has a great personality! I can’t wait to make our next purchase.
We just bought a Ford Transit.Connect and the staff at Puente Ford was amazing! Jhon Osorio was extremely helpful and had a great sense of humor. We got business done but laughed and joked while doing it. This was one of our best experiences!
Karen was very helpful getting us our first new car she even got our payment down. I will be telling my family and friends if they want to get a car ask for her. A great worker
Service Rep Rico is the Best. He is Friendly, Courteous and Follows Up
When in for a recall notice, Pedro at the service dept checked me in and explained the process. He keep me updated on the repairs and promptly called me when the repair was complete. I use my cargo van for work so time and quality of the service was the upmost important. I'll be returning to Puente Hills Ford for future service.
Really good customer service! Karen was very helpful and polite. It’s my first car and I couldn’t have been more comfortable! Go and ask for her!
I walk into Puente Hills Ford tonight and got my dream F-150 with very nice price. Everything was done so quickly! Alan you are the man!!!!!
Jhon was very help ful on helping me pick a Ford Fusion I truly love after searching for the right car for a long time I came down to puente hills ford and Jhon was able to guide me along the way
Martin provided great customer service and was very professional and helpful. A great asset to this dealership. I will advise anyone that is interested in purchasing a automobile at Puente Hills Ford to ask for Martin
The best service department ever. Dave Okamoto is the most attentive service manager ever. He is always available to help me out and say hello. Everyone else is great as well. I love Puente hills Ford
Really loved the experience these guys gave me. Just bought an F-150. Got great treatment. Great explanation of my vehicle and a great sales person to help me out. Ask 4 Alfredo when you get here. True gentleman 👍
Come see jeff for an awesome treatment. Down to earth feeling. Love my new hybrid escape. Thumbs up puente hills ford for a great purchasing experience.
The salesman was so great that I promised him I would leave a good review online for him. Alan K was awesome and he deserves every word I am writing here. Thanks for the great service. I love my new explorer
I went in to see a new F-150 and met Darren. Darren was very knowledgable about the trucks and helped me find the perfect one for me. After the test drive he introduced me to Moises. Moises made the negotiation process quick and easy. Moises even bought me lunch! 5 stars! I'm super happy and excited to have met them and got my new truck. Thanks guys!
Came in to look at a new 2019 Ford Expedition and they offer me a deal I couldn't refuse. I'm very happy with their service and their price. Thank you gentlemen.
Service department does a great job of communicating with the sales department. I bought a 2020 explorer and I decided to buy some roof racks to go with it and Daren and jimmy both made sure that service installed my roof rack the same week, all while I was at work so it made things a lot easier on me. Thanks everyone at puente hills ford for making this a really easy transaction.