Customer Testimonials

Michael was a professional and attended my bronco like it was his. Great customer service.

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I had an excellent experience purchasing my vehicle from this dealership. From the moment I walked in, everyone was professional, courteous, and genuinely focused on helping me find the right solution. I faced a few challenges during the purchasing process, but the team worked diligently and efficiently to help make the deal happen. What impressed me most was how quickly they were able to navigate the situation while keeping me informed every step of the way. They made what could have been a stressful experience feel smooth and straightforward. The entire staff was kind, respectful, and never made me feel ... Read More

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DealerRater - Jun 20, 2026

I had an excellent experience purchasing my vehicle from this dealership. From the moment I walked in, everyone was professional, courteous, and genuinely focused on helping me find the right solution. I faced a few challenges during the purchasing process, but the team worked diligently and efficiently to help make the deal happen. What impressed me most was how quickly they were able to navigate the situation while keeping me informed every step of the way. They made what could have been a stressful experience feel smooth and straightforward. The entire staff was kind, respectful, and never made me feel pressured. Their customer service exceeded my expectations, and it's clear they truly care about their customers. Thanks to their hard work and dedication, I was able to purchase the vehicle I wanted, and I couldn't be happier with the outcome. I highly recommend this dealership to anyone looking for a positive car-buying experience. Thank you to the entire team for your professionalism, patience, and outstanding service!

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MY REVIEW ON PUENTE HILLS FORD I would strongly advise anyone considering purchasing a used vehicle from Puente Hills Ford to proceed with caution. On Mother’s Day 2026, I visited the dealership and test drove a 2024 Jeep Wagoneer. From the beginning, there were several concerning issues. The salesperson, Alfredo, was unable to answer basic questions about the vehicle and admitted he didn’t really know much about it. During the sales process, the used car sales manager insisted that I purchase LoJack because it was supposedly already installed on the vehicle. In addition to LoJack, I was pressured into purchasing ... Read More

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DealerRater - Jun 13, 2026

MY REVIEW ON PUENTE HILLS FORD I would strongly advise anyone considering purchasing a used vehicle from Puente Hills Ford to proceed with caution. On Mother’s Day 2026, I visited the dealership and test drove a 2024 Jeep Wagoneer. From the beginning, there were several concerning issues. The salesperson, Alfredo, was unable to answer basic questions about the vehicle and admitted he didn’t really know much about it. During the sales process, the used car sales manager insisted that I purchase LoJack because it was supposedly already installed on the vehicle. In addition to LoJack, I was pressured into purchasing two other add-ons that I did not want. I was repeatedly told they were required, which left me feeling like I had no choice. After completing the purchase and trading in my 2023 Toyota Sienna, I thought everything was finalized. However, the very next day I received a message from the finance department stating they forgot to have us sign a loan document and needed additional signatures. About a week later, I received a call from the dealership’s DMV department requesting a photo of the emissions sticker so they could complete the registration process. This immediately raised concerns because I assumed all of that would have been verified before the vehicle was sold. The LoJack situation became another frustrating experience. Despite being told it was already installed, I was unable to activate it. I contacted Alfredo and received no meaningful follow-up for approximately three weeks. After reaching out to Jimmy in finance, I was eventually told there was a problem and that I needed to bring the vehicle back to the dealership so they could actually install the LoJack I had been forced to purchase. It took nearly a month after buying the vehicle before the LoJack was finally installed and activated. The biggest issue came when I was informed that the vehicle could not be registered because it had come from out of state and had not been properly smog tested and prepared for California registration before being sold. In other words, the dealership sold me a vehicle that was not fully ready or legally prepared for California registration. This entire experience has destroyed my confidence in Puente Hills Ford. Between the pressure sales tactics, poor communication, unnecessary delays, add-ons that weren’t actually installed, missing paperwork, and selling a vehicle that wasn’t ready for California registration, this has been one of the most frustrating vehicle purchases I’ve ever experienced. Instead of taking responsibility for selling a vehicle that wasn’t properly prepared, the solution offered was for me to take time out of my schedule so they could arrange a smog inspection after the sale. This issue should have been resolved before the vehicle was ever offered for sale. I will not be purchasing another vehicle from Puente Hills Ford, nor would I recommend this dealership based on my experience.

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I brought my 2023 F-150 Lightning to Puente Hills Ford for a routine park module software update recall. What followed was a deeply frustrating experience caused entirely by my service advisor's misrepresentation. What Happened: After drop-off, service advisor John contacted me and stated there was "another campaign that requires us to remove and inspect your high voltage battery," referring to it as "this particular recall." Based on this, I agreed to leave my vehicle for ONE DAY only. The truth: Ford's official VIN lookup confirms there is NO such recall for my vehicle. What John ... Read More

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DealerRater - Jun 8, 2026

I brought my 2023 F-150 Lightning to Puente Hills Ford for a routine park module software update recall. What followed was a deeply frustrating experience caused entirely by my service advisor's misrepresentation. What Happened: After drop-off, service advisor John contacted me and stated there was "another campaign that requires us to remove and inspect your high voltage battery," referring to it as "this particular recall." Based on this, I agreed to leave my vehicle for ONE DAY only. The truth: Ford's official VIN lookup confirms there is NO such recall for my vehicle. What John described as a mandatory recall is actually Harvest Program 25H02 — a completely voluntary Ford research program. I was never told I had the right to decline. What Went Wrong: 1. John misrepresented a voluntary research program as a mandatory recall to obtain my consent — a consent I would never have given had I been properly informed. 2. My vehicle was retained for over one week — far beyond the one day I authorized — with no confirmed timeline for parts arrival. 3. John admitted in writing this was the first time he had handled this program — yet proceeded without proper preparation or disclosure. The Resolution: To retrieve my vehicle, I was forced to pay $2,890 under protest. Ford Customer Relations offered 30,000 FordPass Points (approximately $150) as resolution — representing only 5% of the amount charged. This offer was rejected as inadequate. John subsequently offered a full refund — but only if I agreed to proceed with the module replacement. I declined due to serious technical risks associated with replacing only 1 of 9 battery modules, which expert sources confirm increases thermal runaway and fire risk, in order to protect my family and house. The Core Issue: Had John simply said "this is a voluntary program and you are free to decline," none of this would have happened. One misrepresentation led to unauthorized disassembly, extended vehicle retention, a $2,890 charge for a "no charge" program, and weeks of dispute.

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great experience. they had me in and out in no time. the video they shared of items that need to be fixed was also very helpful. highly recommend

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My experience with Puente Hills Ford's service department was one of the most frustrating dealership experiences I have ever had. I brought my 2023 Ford Maverick, purchased as a Ford Gold Certified Pre-Owned vehicle, to Puente Hills Ford on April 30, 2026, for an air conditioning issue covered under warranty. The vehicle had approximately 39,571 miles on it. What should have been a routine warranty repair turned into a nearly month-long ordeal, with my truck not being returned until May 26, 2026. The communication throughout the process was poor. It took roughly a week just to diagnose the issue, and during that time I found ... Read More

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DealerRater - Jun 3, 2026

My experience with Puente Hills Ford's service department was one of the most frustrating dealership experiences I have ever had. I brought my 2023 Ford Maverick, purchased as a Ford Gold Certified Pre-Owned vehicle, to Puente Hills Ford on April 30, 2026, for an air conditioning issue covered under warranty. The vehicle had approximately 39,571 miles on it. What should have been a routine warranty repair turned into a nearly month-long ordeal, with my truck not being returned until May 26, 2026. The communication throughout the process was poor. It took roughly a week just to diagnose the issue, and during that time I found myself calling the dealership nearly every day just to get updates. As a customer without my vehicle, I should not have had to repeatedly chase down information. At one point, I was told the issue involved a purge valve. Since that did not seem consistent with an air conditioning problem, I called back the following day for clarification and was then informed that the actual issue was a leak in the high-side A/C line. By that point, my vehicle had already been at the dealership for an extended period, and I requested a rental vehicle because the repair timeline was becoming unreasonable. Despite requesting a rental after the diagnosis was provided, I did not receive one until May 12, 2026. Even that process was unnecessarily difficult. Hertz initially provided me with a non-Ford vehicle, and I was instructed to return it and exchange it for a Ford vehicle. After making the additional trip, the Ford vehicle I received had issues of its own and had to be exchanged again. What should have been a simple rental arrangement turned into multiple trips and additional inconvenience. To make matters worse, Hertz separately charged me $256.34 out of pocket for the rental vehicle. Given that the prolonged repair time resulted from dealership delays and a defective replacement part supplied through Ford's warranty process, I do not believe those costs should have been passed on to the customer. I contacted Ford Customer Relations regarding the rental expense and spoke with Keiambra at Ford's Customer Relations Center. I was advised to bring my Hertz receipt to Puente Hills Ford and request reimbursement. As of the time of writing this review, I am still seeking resolution for those out-of-pocket expenses. The situation became even worse when I was informed that the replacement high-side A/C line received from Ford was defective. While defective parts can occasionally happen, it ultimately resulted in additional weeks of delay before my vehicle was finally returned. In total, my truck was unavailable for nearly a month because of delays completely outside of my control. I was also disappointed that Puente Hills Ford failed to complete open Recall 26C10 (Trailer Module Reprogramming) while my vehicle was already in their possession for nearly four weeks. This recall involves a software reprogramming procedure, yet it was not addressed during the entire time my truck was at the dealership. When a vehicle is already in the service department for almost a month, it is reasonable to expect that open recalls would be completed before the vehicle is returned. Another issue involved the battery warranty that I purchased when I bought the vehicle. The service department initially did not acknowledge the warranty coverage and quoted me approximately $280 for the battery replacement. It was only after I personally provided the warranty paperwork proving I had purchased the coverage that management became involved. Peter Gohil stepped in, instructed Ken Vasquez to contact Forever Start to verify the warranty coverage, and confirmed that the warranty was legitimate and eligible for reimbursement. While I appreciate that the issue was eventually resolved, a warranty purchased with the vehicle should not require the customer to provide proof and management intervention before being honored. I still paid approximately $100

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Puentes hills manager was extremely rude and yelled at me for trying to negotiate the price of the car. They constantly lied to me and wouldn’t honor the price they gave me over the phone and tried to not honor the price given to me in writing. I was moved to three different salesman even though I had already worked numbers. The car is missing an accessory ready painted part above the windshield and front license plate holder. They told me they would ship it to me but haven’t answered my calls since I took possession of the ... Read More

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DealerRater - May 28, 2026

Puentes hills manager was extremely rude and yelled at me for trying to negotiate the price of the car. They constantly lied to me and wouldn’t honor the price they gave me over the phone and tried to not honor the price given to me in writing. I was moved to three different salesman even though I had already worked numbers. The car is missing an accessory ready painted part above the windshield and front license plate holder. They told me they would ship it to me but haven’t answered my calls since I took possession of the car. Managers name was David Albanez

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Very clean easy to navigate, very well lighten, not over crowded with vehicles inside the premises, friendly place to visit and shop.

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Peter and David worked with me to get my Ford Edge back on the road. They were extremely professional, provided timely communication and were open and honest throughout the process. I would definitely recommend them to everyone.

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I received excellent service for my car. Will definitely recommend them to my family members.

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Great service. Mario and Jimmy got us into the truck that we wanted and gave us a killer deal on our trade-in. We'll definitely be coming back for our next vehicle.

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This place will get you right always but very expensive but worth it at the end of the day everything is done professionally with warranty

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Best customer service. All team members are always looking ways to help you out. I would definitely recommend this dealership. Ask for Alfredo

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We had a great experience purchasing our Shelby truck from Puente Hills Ford. From the moment we arrived, David, Dylan, and James made the process smooth and stress-free. What stood out most was that they were never overbearing or pushy. They gave us space to look around, answered our questions honestly, and made us feel confortable throughout the entire process. We ended up staying pretty late into the evening, and the team even offered us pizza, which was such a thoughtful gesture and showed how much they cared about their customers' experience. Overall, the customer service was excellent, and we ... Read More

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DealerRater - May 10, 2026

We had a great experience purchasing our Shelby truck from Puente Hills Ford. From the moment we arrived, David, Dylan, and James made the process smooth and stress-free. What stood out most was that they were never overbearing or pushy. They gave us space to look around, answered our questions honestly, and made us feel confortable throughout the entire process. We ended up staying pretty late into the evening, and the team even offered us pizza, which was such a thoughtful gesture and showed how much they cared about their customers' experience. Overall, the customer service was excellent, and we truly enjoyed working with the team. We highly recommend this dealership if you're looking for a relaxed and positive car buying experience!

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Alfonso Was great! Best deal possible. In and out. Couldn't ask for more. Would recommend this place !!

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Dylan Pham was the salesman that helped us when we were looking at the F-150 trucks. He was very helpful, knowledgeable, and friendly. Very professional. Fabby Guerra, finance director was also wonderful. Five Star rating for both of them! *****

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John was the person who helped us and made the experience comfortable and quick. Great customer service and would highly recommend them.

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Selena Mario was very helpful he helped me to find a good truck at Ford

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James and the sales team made my truck purchase as seamless as possible. Would recommend this dealership to anyone. I will continue to give them my business.

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Excellent customer service by Alfonso. He was very professional. I would recommend him if you are looking to buy a new ford vehicle. Marlene

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I visited this dealership to view a used car that was advertised online at $17,XXX. During my visit, I was told that the vehicle could not be purchased unless additional dealer add-ons were included, which increased the total price significantly. Some of these add-ons (such as paint protection) were described as already installed and non-removable. However, the online advertisement did not disclose these add-ons as mandatory, and the window sticker only listed add-ons without stating that they were required. After my visit, I followed up in writing and asked the dealership to confirm whether the vehicle could be purchased at ... Read More

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DealerRater - Jan 17, 2026

I visited this dealership to view a used car that was advertised online at $17,XXX. During my visit, I was told that the vehicle could not be purchased unless additional dealer add-ons were included, which increased the total price significantly. Some of these add-ons (such as paint protection) were described as already installed and non-removable. However, the online advertisement did not disclose these add-ons as mandatory, and the window sticker only listed add-ons without stating that they were required. After my visit, I followed up in writing and asked the dealership to confirm whether the vehicle could be purchased at the advertised price without mandatory dealer add-ons. I was told they needed to “check with the manager,” but no clear written confirmation was provided. Why this matters to consumers: In California, advertising a price that cannot actually be purchased without undisclosed mandatory add-ons may raise concerns under: • California Business & Professions Code §17500 (misleading or deceptive advertising) • California Vehicle Code §11713.1 (unfair or deceptive practices by vehicle dealers) • Federal FTC rules regarding bait-and-switch pricing Advice to other buyers: • Always ask the dealer to confirm the final price in writing • Ask clearly whether any add-ons are mandatory or optional • If a dealer avoids answering in writing or says add-ons are required but not disclosed, consider it a red flag If you experience a similar situation in California, you may file complaints with: • California DMV – Occupational Licensing Division • California Attorney General – Consumer Complaint Office I chose not to proceed with the purchase and am sharing this experience to help other consumers make informed decisions.

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I came into here genuinely interested in buying a car, and at first things seemed promising — I was greeted promptly and taken on a test drive without much delay. But once we got back, the experience took a turn. The salesperson said he needed to “check on something,” and asked me to wait. Fifteen minutes later, he walked back out — cigarette in hand — clearly on a break. When I asked a simple follow-up question, he looked visibly annoyed, as if I was bothering him. When we finally sat down to talk numbers, things got worse. Instead of negotiating like a ... Read More

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DealerRater - May 29, 2025

I came into here genuinely interested in buying a car, and at first things seemed promising — I was greeted promptly and taken on a test drive without much delay. But once we got back, the experience took a turn. The salesperson said he needed to “check on something,” and asked me to wait. Fifteen minutes later, he walked back out — cigarette in hand — clearly on a break. When I asked a simple follow-up question, he looked visibly annoyed, as if I was bothering him. When we finally sat down to talk numbers, things got worse. Instead of negotiating like a professional, he asked me what my final offer was because, in his words, he was “afraid to go to bat” for me — claiming I seemed “hard to please.” I was shocked. Apparently asking fair, direct questions about pricing and wanting transparency makes me difficult? As a woman, I left feeling talked down to, patronized, and completely dismissed. I came ready to buy a car and was met with condescension instead of respect. If you’re a woman expecting to be treated with professionalism, I strongly suggest taking your business elsewhere.

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I was very impressed with Daniel Lupton. He went out of his way to negotiate an excellent deal on a Ranger, only for me to change my mind the morning I went in to sign the documents. Without any hesitation, he helped me negotiate a another deal on a Bronco. Thank you Daniel.

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"I am impressed by the quality of the work done (ALFONSO ALVAREZ did an outstanding job Thanks for helping to get the best deal possible So happy with my new truck . Thanks Puente hills FORD !

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I walked into this Dealership today and Mario M. was awaiting my arrival. Great individual, he immediately gave me keys to test drive the vehicle He was not pushy at all. He allowed me to take my time and decide if this vehicle was the right fit. I would recommend this dealership to anyone looking for a much needed vehicle. He’s definitely the salesman you need to ask for. He’s direct when need to be and honest. I would consider him a family member after today’s meeting

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Terrible terrible customer service!!!!! Went on a Saturday and they didn’t have the 2023 mustang California special on the lot, that said it was for sale online. Spoke with a very rude sales man named Mario Murillo which lied to me on multiple different aspects of the car. One being which the car was supposedly going thru maintenance but was actually being took on a joy ride by one of the owners which put 300+ more miles on the car. Second when calling during the next week on Tuesday I was told the car was back from the shop and ready ... Read More

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DealerRater - Jul 26, 2024

Terrible terrible customer service!!!!! Went on a Saturday and they didn’t have the 2023 mustang California special on the lot, that said it was for sale online. Spoke with a very rude sales man named Mario Murillo which lied to me on multiple different aspects of the car. One being which the car was supposedly going thru maintenance but was actually being took on a joy ride by one of the owners which put 300+ more miles on the car. Second when calling during the next week on Tuesday I was told the car was back from the shop and ready to sale, and was given a contract with a completely wrong sales tax, plus the optional parts that said “optional” on the finance sheet that was given to me, was being told to me that those optional parts were unable to be removed. Third I was told by the rude sales man named Mario Murillo, that the general sales manager was unable to speak to customers about finances, which was a lie and that any question I had about numbers would have to be asked to the sales man so he could go tell the general sales manager, basically middle manning me. Forth, when the day that I was going to go see it got closer the sales guy said he already had someone going to look at it the same day as me but had a contract already for the car, keep in mind I live 4 hours away. So meaning I would’ve drove for no reason because they already had a contract with someone else that lived closer. Fifth of all when finally being able to speak to the general sales manager I was told that the car was not even for sale yet and that it was going thru the shop, and earlier that day I got sent pictures of the car on their lot from the sales man Mario which I then noticed it had 300+ more miles on the car and at this time it was supposedly for sale. Sixth of all when speaking to the very rude general sales manager Fortino Milian, he said he didn’t care that I was pre approved he just cared about having a check this same day and saying he had 2 other appointments that same day and supposedly those people were willing to get overcharged. A day prior to this day he told me once it was up for sale he would call me and be able to get the purchase process moving forward with me over the phone since I lived so far away, and that he would be able to remove those optional parts off the contract and car. He then told me he was gonna have that same rude sales man “Mario” contact me to begin the process. This sales man never messaged me anything because of the fact they just want to find a person who is dumb enough to take the car as is at their financing rate even tho u could already be pre approved. All they care about is getting the most money out of unknowledgeable customers. “DO NOT BRING YOUR BUSINESS TO THESE RUDE PEOPLE”! The general sales manager said they could change the price whenever they want for whatever they want. They will try and lie to u about multiple things in hopes of reeling u in to their terms and numbers. They are using “predatory” business practices, and being dishonest and unwilling to work with anyone’s pre approvals. They will lie to u saying they have so many appointments so they can reel u in to going sooner or will lie to u saying it’s not for sale yet, so they can hold it for another unknowledgeable customer so they can overcharge them. Terrible business, terrible managers, and terrible customer services!!!! DO NOT BUY HERE SAVE YOURSELF THE TIME!!!

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We have been to multiple car dealers and only Ford was able to come thru for us when it comes to the price, to the %interest and monthly payment we are comfortable with a car we want. We walked away happy with a brand new FORD Bronco Sports. Hats off to Hamlet and Brendan for their superb customer service!

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The staff there want to see you happy 😊 Everyone is so very helpful! Will definitely share my experience there with others!

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They are the best . Looking forward to work with them again for 2024 maverick lariat

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Had a great experience here getting my F150 repaired under warranty. They completed it quick and were very communicative with where it was at while waiting on a part. Will come back next time I need work done for sure.

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The service provided to my card was great. Staff was friendly, my car was completed fast

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great care good service drop off and pick up to and from work while vehicle was worked on, thank you Michelle.

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Ken was great. Very helpful and king . I Highly recommend to everyone! Great service over all

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It took too long. Three hours for an oil change and a tire rotation. What’s the point of having an appointment? Wait! Only an oil change but still the same price. Thee hours, half of the services, same price, AND no wash.

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Not helpful at all, i did appreciate Michelle but i don't like the dealer.

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Fast, honest, service. They make me feel comfortable waiting, I know I am getting great service here.

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They are great. Always good service, always have time to check my vehicle. Thank you for your excellent service.

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Michelle was extremely helpful and very eager to address all of my concerns. She even went the extra mile and addressed recalls that I was not aware of.

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Would have been 5 Stars for service, but they didn't wash by car and left foot paper and steering wheel wrap in car -sadness!!! Michelle was awesome with communication, status updates, and accommodating my transportation needs. Excellent service!

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Michelle was wonderful and helped all the way. Your the best 💕 Highly recommend to everyone.

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Everything is fine except the guys is not replacement my air filter that’s pretty duty

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Michelle did an excellent job, very helpful. I call requesting status of my car, she responded by saying that she would call me back and she did. Thank you.

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Excellent sales people, manager worked directly with client, repeat client for these sales people, would go back again

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Excellent help and staff. Would definitely recommend this dealer to friends and family. Great customer service

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Brendan is very professional financial manager. I recently bought 2023 maverick lariat couple days ago. He went above and beyond. He did everything it took to make the sale. He is very clever and knowledgeable person. Personally I am very like him! . He know how to make customer happy and like to spend money to them. The whole team is awesome. If you wanna buy car. I am highly recommend both Brendan (financial manger )and Maurice ( sales person). I am in market again with them for 2024 model. I am beyond grateful and pleased. Thank you for your guys service.

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Was so helpful and I appreciate that he was able to get me into a car, Thank you so much!!

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Natalia did a great job on keeping me updated and letting me know that the car I was looking became available

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Abner was very helpful always answering my questions was very professional. satisfied working with abner

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No big thing.your rep wouldn't rotate my tires.she suggested i buy some from your establishment. That wasn't cool

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The fact that Puente Hills Ford is under new management is clear and evident. The property is very clean and in order. The selection of vehicles was very good. I purchased a Mach E and the entire process was very professional and put me at ease. If you are looking for a car I highly recommend a visit to Puente Hills Ford. The staff was very hospitable and made my purchasing experience excellent. Totally satisfied. Thanks to Terrell, Adam, and Brendan.

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You can tell the difference in ownership! This team was great. Transaction was very smooth and felt like I can refer them more clients. It’s been a long time since I felt this way about any car dealership.

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Pleasant employees with knowledge and understanding. Very pleased with service. I am completely satisfied. Thank you.

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I wasn't expecting to buy a car, and walked out with a new car that I'm happy with, Great Experience

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I ordered 2023 Hybrid Maverick in Sept. 2022, and finally went to Puente Hill Ford dealership to pick-up on Sept. 8, 2023. I was very excited and happy to pay it off. Couple weeks later, I reviewed my signed document and had some issues about purchased some options that dealership offered. I contacted dealership and Aydin Hamouni, sale manager, took care of everything that I needed. He responded sincerely and professionally. It was more than I expected. It made me feel like a VIP customer. 5 stars customer service.

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Abner was great! He was friendly and easy to work with. There was a pending inspection on the used car we were interested in, but we wanted to secure a spot in line, so we started the paperwork with the stipulation that a hard credit check would not be done. I informed Abner, who told his boss (I believe James Ramos) that I was already pre-approved through my credit union and they were a FastTrack dealer. We all knew the car could not be purchased during this visit. I was told my personal information was only to "confirm with ... Read More

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DealerRater - Sep 28, 2023

Abner was great! He was friendly and easy to work with. There was a pending inspection on the used car we were interested in, but we wanted to secure a spot in line, so we started the paperwork with the stipulation that a hard credit check would not be done. I informed Abner, who told his boss (I believe James Ramos) that I was already pre-approved through my credit union and they were a FastTrack dealer. We all knew the car could not be purchased during this visit. I was told my personal information was only to "confirm with the credit union that I was pre-approved" and that they were not processing a hard credit pull. I agreed to that and reiterated that I did not consent to a credit pull...well, it was pulled. While I sat there, my credit monitoring service texted me that Puente Hills Fords had just processed the inquiry. The next day, it turned out that the car did not pass inspection and could not be sold. Fine, these things happen, so I walked away and had an inquiry on my credit report to remember this experience. A week later, I was about to purchase a from a different dealer, but they could not process my CU preapproval because Puente Hills Ford had tied up my application through the CUDL system and it was locked. It took a couple of hours to clear it up. Thanks, Puente Hills Ford.

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I have always trusted Michelle Sanchez. She has exemplified the utmost professionalism and exemplifies true customer service. Where she goes our vehicles go. Thanks much, FORD family!!

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Great service from ford Puente , they really help me out picking the right car for me .

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Great customer service, great service!! Highly recommend. They took care of me as promised when I bought my bronco from them.

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Very good experience nice people, relaxing clean I would definitely come back all my questions were answered

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Took care of everything I needed. Gave me confidence that my older car is still safe to drive.

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The 550 truck is actually a motorhome that needed to be serviced for a recall. And they came to me and serviced it at my residence, which made it very convenient and nice thanks.

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Frendly staff that answered my questions and made good coffee! Service was Good and left inside of My Truck Clean!

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I would definitely recommend this place. They were very helpful and were willing to negotiate. Brendan Keough was very kind, professional and easy to work with. He does very well in his job and is a very good person. Thank you so much Brendan and all the best to you!! Great personality! We wish you the best!

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Paid $129.57 for "the works" package which includes oil/filter change, tire rotation, etc. Tires WERE NOT rotated... The front passenger side wheel has very noticeable damage... it's still on the front passenger side... who knows if everything else was done... hope at least the oil and filter were changed and they actually used full synthetic oil.. and it took two and a half hours.. made an appointment, arrived at 2:45, car wasn't done until 5:15..

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Everything was fine. I glad we didn't leave the are because we got a call that the work was done within 90 minutes.

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Good people clean dealership not overly salesy accommodated a last minute request to fix battery

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Great service and super fast. Everything was good I waited at the service station and could get my car back earlier as expected.

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Michelle is attentive and is always willing to work out solutions! She knows how to take care of her customers

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I am extremely pleased with the sales and service I received. My salesman Terrell Williams went above and beyond to resolve my vehicle issues and to find me a new vehicle, The perfect vehicle as I requested. I would definitely recommend Terrell Williams for sales service and I will definitely be going back to Puente Hills ford for my service appointments. I am also extremely happy with Kristen Sophiea she expedited my new vehicle purchase paperwork and explained everything in great detail. Thank you to all the staff in my purchase.

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Excellent. Courtesy. Reliable. Professional. Personal. Building relationships. Entrepreneur spirit. Respectful. Honest. Welcoming. Subjective. Thinkers. Human. Greatness. Uncontrollable power. Ownership. Cleanliness. Good spirits. Control matters. Time management professors. Real sportsman like people. Could have not done it without the Ford staff on that shift day, especially not without the help of your finance manager, Brendan Keough. He has excellent communicating skills, and is the most genuine finance manager I’ve ever come across. He went above and beyond making sure my vehicle was protected at a price we both found to be extremely reasonable. Keep up the good work Brendan & ... Read More

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DealerRater - Sep 19, 2023

Excellent. Courtesy. Reliable. Professional. Personal. Building relationships. Entrepreneur spirit. Respectful. Honest. Welcoming. Subjective. Thinkers. Human. Greatness. Uncontrollable power. Ownership. Cleanliness. Good spirits. Control matters. Time management professors. Real sportsman like people. Could have not done it without the Ford staff on that shift day, especially not without the help of your finance manager, Brendan Keough. He has excellent communicating skills, and is the most genuine finance manager I’ve ever come across. He went above and beyond making sure my vehicle was protected at a price we both found to be extremely reasonable. Keep up the good work Brendan & the rest of the staff. That’s a taste of heaven on earth. The difference were not in xxxx this is America. Where dreams come true from an American dealership concluded a finance American gangster car. Thank you all and God bless you and you’re families. And co- workers at Ford dealership.

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Actually I was dealing with Alfredo Jimenez, and he was great. Very easy to work with and made the deal quick and easy.

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Fast service. Emmanuel came to see me quickly. My car was ready after an hour. I like the coffee machine.

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Ken is one of the best customer specialists that I ever contacted with. Smooth experience and took care of my car well.

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The dealership alone is very good, but sometimes the service advisor does'nt keep his promise !and he should checked carefully what he recomend before they released the vehicle, this time i almost spent my 8hr's coming back and fort to the dealership for a regular oil change and wheel alignment! It was really frustrating which i did not expect. I have been a regular customer at puente hills since 2017 since i took my ford transit...

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Love the help and staff at this store with Stephen and the store manager. Very friendly staff and helpful, reach out to my boy Stephen if you need a new car!

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Michelle was very good with communication she called me with updates. Overall i had a great experience!!

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Brendan is professional that does what he says he will do. That can be a rare quality these days. He's very friendly, helpful, and knowledgeable. Most of all, he inspires Trust - the most importantly quality of all. Thanks Brendan!

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Great service. Took care of my major recall & threw in a tire rotation. Thank you!

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Nice people , very good service , Mr.Ramiro treated me likes a brother. I got good deal.

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The service was great. The service advisor was knowledgeable and professional. He answered all my questions and was very helpful.

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Service department rep was very helpful and communicative. Vehicle light was resolved in a timely manner.

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Very good customer service highly recommend they help me to get a Translate Ford 250 for my plumbing company Jetter Rooter …

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It was smooth transaction. However, it took a long time than I expected despite i made an early morning appointment.

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Service advisor was welcoming and helpful made sure my car was done on time even though I came in on short notice

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Very efficient, he kept me in the loop with updates on my F450. Highly recommend Shannon

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Excellent service! Puente Hills Ford is my home dealership for sure!! Alfredo went above and beyond to help get me the deal I wanted with no stress or pressure. He's a great salesperson and HE made the vehicle transaction very smooth and comfortable. Alfredo is very experienced, knowledgeable, patient, kind and an excellent person. He was very helpful, understanding and he communicated every single part of the transaction with patience. I would most definitely recommend him to all my family and friends!!! I have nothing but the highest praises for him! He's my #1 go to guy at Puente ... Read More

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DealerRater - Sep 12, 2023

Excellent service! Puente Hills Ford is my home dealership for sure!! Alfredo went above and beyond to help get me the deal I wanted with no stress or pressure. He's a great salesperson and HE made the vehicle transaction very smooth and comfortable. Alfredo is very experienced, knowledgeable, patient, kind and an excellent person. He was very helpful, understanding and he communicated every single part of the transaction with patience. I would most definitely recommend him to all my family and friends!!! I have nothing but the highest praises for him! He's my #1 go to guy at Puente Hills Ford for sure!!! He personally delivered my vehicle to me and that speaks volumes for Alfredo!!

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I have already spoken to management on my issue and they said they will handle

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It took over two hours for an oil change and a tire rotation even though I scheduled an appointment. When I asked Mr. McDowell about why it would take so long even though I had an appointment, he said something about the appointment not pertaining to when the car would be worked on. I then had to bring up the shuttle service I asked for. He was about to tell me how long I would have to wait when the shuttle driver showed up to the service desk and I was fortunately able to use the service without having to ... Read More

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DealerRater - Sep 10, 2023

It took over two hours for an oil change and a tire rotation even though I scheduled an appointment. When I asked Mr. McDowell about why it would take so long even though I had an appointment, he said something about the appointment not pertaining to when the car would be worked on. I then had to bring up the shuttle service I asked for. He was about to tell me how long I would have to wait when the shuttle driver showed up to the service desk and I was fortunately able to use the service without having to wait for the shuttle to run home those that had arrived before me. The shuttle service was great. Although it took about an hour for me to my destination, the driver was curteous and was a cautious driver. When I arrived to pick up my car, Michelle Sanchez quickly came to assist me and help me to pay for the service. She was also great!

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YOU PEOPLE COULD NOT FIX THE PROBLEM AT HAND AT THE MOMENT WASTE OF TIME

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Maurice was honest, clear and supportive in helping me order what I wanted and during the long wait for my Maverick to arrive. The best ever!

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Very bad service from the person who was helping me. I disagreed on a certain charge and still paid it and left it at that. Then he left to bring me my car to me, but before he did that, he decided it would be funny to have my heater on for 10 minutes on full blast. After the car was extremely hot he decided to bring my car to me at a very hot temperature. Just because I disagree with the invoice. I did not make a big deal because I had to pick up my son from school. But ... Read More

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DealerRater - Sep 9, 2023

Very bad service from the person who was helping me. I disagreed on a certain charge and still paid it and left it at that. Then he left to bring me my car to me, but before he did that, he decided it would be funny to have my heater on for 10 minutes on full blast. After the car was extremely hot he decided to bring my car to me at a very hot temperature. Just because I disagree with the invoice. I did not make a big deal because I had to pick up my son from school. But I was waiting for the review so I can voice my frustration with the employee.

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Great service! Ken Vasquez helped me and he was super friendly and helpful. I brought my car in for a routine service and he got my car out quick. He was nice and gave me a discount off my purchase and even washed my car! 10/10 I definitely recommend the service here. If you go try and get Ken 🙂

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Everyone that assisted me at Puente Hills Ford went above and beyond. They helped me during a very stressful time and made it as smooth as possible. Thank you

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Michelle made me feel like I was a priority. I won’t go anywhere else

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Natalie was very helpful and answered all my questions. She was very friendly and courteous

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Both Alfonso and Milan were excellent to work with. I'm very happy with my lease and would highly recommend them both. Highest praises for both of them.

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Me gusta su atención son bien amables lo recomiendo estoy satisfecha con la atención que prestan gracias

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These gentlemen went above and beyond to make my expectations! I never felt pressured and I know how hard the worked to make a deal I felt comfortable with. The experience will make me a customer for life!

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First off, I had the best experience buying my new Bronco, Natalie was extremely helpful and friendly from the beginning. I would like to give a big thank you to her it was an enjoyable and unique experience.

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Ken was really helpful and explained everything in detail. Made this process really easy. Got back to me in a timely manner.

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